Refund policy

Damages and issues

Please be aware I do not accept responsibility for the damage caused during transit. I endeavour to package all items safely for travel. However please inspect your order upon reception and contact me immediately if you received the wrong item, so that i can evaluate the issue and make it right for you  

You can always contact me for any questions at cherishedmemoriesbyme@hotmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact us for any return question at cherishedmemoriesbyme@hotmail.com.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds/Exchanges
There are no refunds or exchanges available.
All sales are final.